Frequently Asked Questions
1. Where are you based?
We are proudly based in the UAE and operate legally with an e-trader license.
2. Do you ship outside the UAE?
Yes, we ship across the UAE and GCC. International shipping is available too, but costs depend on weight and location. Shipping details will appear at checkout.
3. How long does delivery take?
-
Within UAE: 1–3 working days.
-
GCC: 4–7 working days.
-
International: 7–14 working days (may vary depending on location).
4. What payment methods do you accept?
We currently accept cash on delivery (COD) and online card payments through our secure payment gateway.
5. Do you offer returns or exchanges?
Yes, we accept returns/exchanges within 7 days of delivery, as long as the product is unused, unwashed, and in its original packaging. Shipping fees are non-refundable.
6. Are your prices fixed?
Yes, our prices are already set to be affordable and fair. However, we do run special sales and discount codes — follow us on Instagram @them.essentials to stay updated.
7. Do you have a physical store?
Not yet! We are currently an online store only, but we occasionally put up stalls at events and exhibitions in the UAE.
8. How do I care for my hijabs and prayer dresses?
-
Hand wash or machine wash on gentle cycle.
-
Use mild detergent.
-
Air dry and avoid direct sunlight for long hours.
-
Iron on low heat if needed.